Privacy Policy

Introduction

ShopEzy ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

Information We Collect

Personal Information

• Name and email address when you create an account
• Shipping and billing addresses for order fulfillment
• Payment information (processed securely through our payment processors)
• Phone number for order notifications
• Purchase history and preferences

Device Information

• Device ID and type
• Operating system and version
• Device settings and characteristics
• Unique device identifiers

Usage Data

• App features you use and how you use them
• Time spent in the app
• Products you view and search queries

How We Use Your Information

• Process and fulfill your orders
• Provide customer support and respond to inquiries
• Send order updates and delivery notifications
• Improve and optimize our app based on user feedback
• Personalize your shopping experience
• Prevent fraud and ensure security
• Comply with legal obligations

Third-Party Services and SDKs

Our app uses third-party services that may collect data as part of their service provision:

• Analytics - To understand how users interact with our app (e.g., crash reports, usage statistics)
• Payment Processing - To securely process transactions (e.g., Stripe, PayPal)
• Push Notifications - To deliver order updates and promotional messages

These third parties have their own privacy policies governing their data practices.

Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers - Companies that help us operate (e.g., payment processors, shipping partners)
• Legal Requirements - When required by law or in response to valid requests by public authorities
• Business Transfers - In connection with a merger, sale of company assets, or acquisition

Data Retention

We retain your personal information as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time. We will delete or anonymize your data when no longer required, except where we must retain it for legal, tax, or regulatory purposes.

Your Rights and Choices

• Access - Request a copy of the data we hold about you
• Correction - Request correction of inaccurate data
• Deletion- Request deletion of your personal data ("Right to be Forgotten")
• Data Portability - Request your data in a portable format
• Opt-out - Opt-out of promotional communications

To exercise these rights, contact us at support@shopezymm.com.

Security Measures

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Regular security assessments
• Access controls limiting employee access to personal data
• Secure storage with industry-standard protocols

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Children's Privacy

Our app is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will delete it immediately. If you believe a child under 13 has provided us with personal information, contact us at support@shopezymm.com.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by the European Commission.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: support@shopezymm.com
• Website: www.shopezymm.com/contact